Nuvo keeps a permanent maintenance record for a home. You add the systems in the house (water heater, furnace, air conditioner, appliances), and Nuvo tells you what maintenance is due and when, based on the equipment and the local climate zone. When work gets done, it gets written into the record.

The idea is a vehicle history report for a house. The record is meant to outlast you: it is designed to still be there, and still be accurate, for whoever owns the house after you. Section 4 explains what that means for you, because it is the most unusual thing about this product and you should read it before you put anything into it.

Nuvo is early software, offered to a small invited group.

• There is no uptime commitment. It can be down. Data can be slow, wrong, or temporarily missing.
• Features can change or disappear without notice.
• Some things in the interface are marked "coming soon" and do not work yet.
• Maintenance schedules are general guidance derived from manufacturer lifespans, federal equipment data, and a regional maintenance calendar. They are not an inspection, not a warranty, and not advice from a licensed trade. Nuvo does not know the condition of your equipment. If something in your home seems unsafe, call a professional, not an app.

You sign in with a phone number or an email address. Google can also be used as a sign-in identity provider. Apple sign-in is not offered.

Nuvo does not use passwords. Sign-in is a one-time code or a link. Keep your phone number and email account secure; anyone who controls them can get into your Nuvo account.

Access is by invitation during alpha.

When you add a home, Nuvo confirms your relationship to that address before the record becomes part of the home's permanent history.

This is the core term of the product.

A Nuvo record is attached to a property (a physical address). It is not attached to your account. Your relationship to a property is a tenure: owner, co-owner, manager, tenant, or viewer. A tenure gives you access to the record for as long as the tenure lasts. It never gives you ownership of the record.

Consequences you should understand before you use Nuvo:

• The record transfers with the house. When the property changes hands, the maintenance history stays with the property and becomes visible to the next owner. Service events, equipment details, dates, costs, vendor names, and attached receipts are part of that history. This is the entire point of the product, not a side effect.
• Your tenure ends; the record does not. When a transfer is executed, all existing tenures on that property end. You lose access. The history you entered stays.
• You cannot take the record with you. There is no "delete my house's history" action, and by design there never will be. See section 13.

A record becomes part of an address's permanent history only after Nuvo has confirmed someone's relationship to that address. Until then, nothing you enter is part of that permanent record.

If you do not want something to be readable by a future owner of your house, do not put it in Nuvo.

Read this section before you upload a document.

What is in the document

When you upload an inspection report (a document describing the systems in your home and their condition), Nuvo accepts the whole file. An inspection report may contain:

• Interior photographs of your home, including equipment, defects, and surrounding space.
• Detailed findings: equipment condition, defect descriptions, maintenance recommendations.
• The name of the previous owner of the property (often listed in the report's header or history section).
• Inspector details: name, company name, and licence number.

All of this stays in the document.

What is retained, and for how long

The entire document is kept indefinitely and is processed by a third-party AI provider (Anthropic).

Nuvo retains:

• The full document file.
• The extraction results: equipment identified, condition readings, and structured data read from the report.
• Your confirmations and dismissals: what you added to your property's record and what you rejected.

This is deliberate and it is enforced in the database: the storage bucket holding uploaded documents grants no delete permission to anyone.

Purge path

If you request removal of an uploaded document, the document bytes are purged from storage. However, the record survives: the equipment you added, the dismissals you recorded, and the fact that an extraction took place all remain part of your property's history. This is the honest answer to what "deletion" means for a document that may have been processed and confirmed.

Who else sees the document

The document is sent from Nuvo's servers to Anthropic, which operates the AI model that reads it. It is sent to identify the systems and their condition. Nuvo's account credentials for that service stay on the server and never reach your phone or your browser.

The stored document lives in a private Supabase storage bucket. Only people with an active tenure on that property, and Nuvo administrators, can read it.

The inspector's information

Your inspection report contains a third party's name, company, and licence number. Nuvo extracts this data for two purposes only:

• Display so you can see who the inspector was.
• Duplicate-report detection so we do not process the same report twice.

These details are not used as a lead list, are not made available for marketing, are not enriched with other data about the inspector, and are not shared outside Nuvo. They are extracted because the document contains them, not because we are mining inspector information.

What you are representing

By uploading a document, you represent that you have the right to upload it. An inspection report is a third party's work product about a third party's house. Do not upload someone else's report without the authority to do so.

What your options are

• You can decline to upload documents. Every system can be added by typing the make, model, and serial number by hand. If a document upload fails or you prefer not to use this feature, you can enter your property's systems manually.
• You can control what is in the document. The processing and retention of the document begins when the upload is complete; before that point, it is your choice.
• You cannot delete a document once it is uploaded. There is no delete button and the database will refuse the operation. If you upload something you did not mean to, contact us. The remedy is manual and the purge limits above should be understood before you rely on it.

Ownership of a house is a fact recorded by a county, not a permission granted by an app. So Nuvo supports two paths:

• Handoff the departing owner starts it.
• Claim the new owner submits proof of ownership (a deed, settlement statement, or county record with their name on it) and Nuvo reviews it.

The claim path exists because sellers do not always cooperate: estates, foreclosures, and sellers who have simply vanished are normal. In alpha, the reviewer is James, reading the document by hand. Approved claims are executed manually.

On an approved transfer: the previous tenures are ended and a transfer event is appended to the record.

On a forced claim (one the departing owner did not initiate), that owner's personal note entries default to redacted, because they were not there to choose otherwise. Factual service events are not redacted; they remain part of the property's history.

Filing a false ownership claim is a misuse of the service and grounds for termination.

Nuvo does not edit or delete history. Ever. This is enforced in the database, not just as a policy: the tables that hold your property's history reject updates and deletes outright.

What that means in practice:

• A correction is a new entry, recorded alongside the original, not a replacement for it. The original stays visible.
• Personal content you added can be anonymized. Your personal notes and the source of service events you logged can be cleared, but the fact that work happened stays. Factual service events cannot be deleted. When you leave or request erasure, a service event is anonymized: the field naming who logged it is stripped, but the fact that a furnace was serviced on a date stays in the record.
• A person cannot currently be fully deleted from Nuvo except through our two-stage erasure process (see section 13).

This is deliberate. A maintenance history anyone can quietly rewrite is worth nothing to the next owner. But it is also a real constraint on you, and you should decide whether you accept it before you sign up.

You can invite someone to a property by email. An invite is single-use, expires after 14 days, and can be revoked before it is accepted. It must be accepted by an account whose sign-in email matches the address it was sent to.

Roles carry different powers. Owners, co-owners, and managers can add systems, log work, and take scans. Tenants and viewers can read.

Anyone you invite can see the property's record, including entries made before they joined. Invite accordingly.

Any task in the app has an "Ask Nuvo" button. Tapping it files a request.

Be clear about what happens next: in alpha, "Nuvo" is James. There is no dispatch system, no network of vetted contractors, and no automated scheduling. James reads the request, arranges service by phone or text through ordinary local trades, and afterwards records the visit in your property's record as a verified event with the receipt attached.

Nuvo is not a contractor and is not licensed to perform trade work. Any tradesperson who comes to your home is engaged by you or on your behalf; their work, their licensing, their insurance, and their conduct are theirs, not Nuvo's. Nuvo does not guarantee that a request will be answered, or answered quickly. In alpha, the queue is cleared in batches, not in real time.

Anything shown in the app about automatic dispatch, technician tracking, or arrival times is a preview of intended future functionality and does not work today.

The app can ask for the contact details of a service provider you already use, so Nuvo can reach out to them. Submitting that is optional. If you submit it, Nuvo may contact that company. Do not submit someone else's contact details unless you are comfortable with Nuvo contacting them.

The Nuvo demo site, and any demonstration data shown in screenshots or sales material, is invented. The company names, technician names, service visits, prices, payment cards, and arrival times in it are fictional. They are not real providers, they are not endorsements, and they are not offers. No real provider names appear in it.

Nuvo charges nothing today. There is no subscription, no card on file, no billing, and no payment processing in the alpha. Any billing controls you see in the interface are inert.

If Nuvo becomes a paid product, that will require terms that do not exist yet and notice to you before anything is charged.

Nuvo can identify a piece of equipment from a photograph of its data plate. If you use that feature, the photograph is kept permanently and is processed by a third-party AI provider (Anthropic).

That is a significant term, so it is set out in full in the Privacy Policy under "Photographs of data plates, and why we keep them." Read it before you use the scanner.

Two points belong here as well:

• The scanner's answer is a proposal, never a fact. Nothing is written into your property's record until you confirm it. If the reading is wrong, correct it before confirming. Once confirmed, it is in an append-only record, and the fix is a new entry, not an erasure.
• Only photograph equipment. Do not photograph people, documents, or anything else you would not want retained indefinitely.

Do not: claim a property you have no right to; upload content you have no right to upload; upload other people's personal information; attempt to reach records for properties you have no tenure on; probe, scrape, or attack the service; or use Nuvo to harass anyone.

You can stop using Nuvo at any time. You can also request to deactivate or erase your account.

Understand what stopping does and does not do. It ends your use. It does not delete the property's record. When you request account deactivation, your sign-in is disabled and your sessions end. Your data is held in a deactivated state for up to one year, during which you can ask us to restore your account. If you do not, it is permanently erased automatically after one year at the latest.

When an account is permanently erased (either after deactivation or by direct request), your personal details are removed and your uploaded documents and photographs are destroyed. The property's record stays. See the Privacy Policy, section 8, for the full mechanisms and what can and cannot be removed.

Nuvo can suspend or end your access for misuse, for a false ownership claim, or if the alpha itself ends.

Governing law

Venue

Arbitration

Indemnity

Standard provisions

For legal notices and support:

Email: legal@nuvohome.io